Privacy Policy

At Cheveux LLC, we value the trust you place in us when shopping for our premium human hair extensions, wigs, lace closures, frontals and beauty products. Your privacy is at the heart of everything we do and we’re committed to protecting your personal information with the highest standards of care. This Privacy Policy outlines how we collect, use, store and safeguard your data to ensure a secure and enjoyable shopping experience. We’ve written this in a clear, friendly way to help you understand our practices.

1. Information We Collect

To provide you with a personalized and seamless shopping experience, we collect certain personal details, including:

• Your full name, to address you properly and personalize your orders
• Email address, for order confirmations and updates
• Shipping and billing addresses, to ensure accurate delivery
• Phone number, for customer support and delivery coordination
• Order history, to help us serve you better and track your purchases
• Limited payment information, processed securely through trusted third-party payment gateways

We also use cookies and similar technologies to collect technical data, such as your IP address, browser type, device information and the pages you visit on our site. This helps us improve our website’s functionality, analyze usage trends and enhance your overall experience. You can learn more about cookies in the section below.

2. Why We Collect Your Information

We collect and use your information to make your shopping experience with Cheveux LLC as smooth and enjoyable as possible. Specifically, we use your data to:

• Process and fulfill your orders accurately and efficiently
• Send you timely updates about your order status, including shipping confirmations and tracking details
• Respond promptly to your questions, concerns, or customer service inquiries
• Offer personalized promotions, discounts, or product recommendations (only if you opt in to receive marketing communications)
• Analyze and improve our website’s performance, usability and customer experience

Rest assured, we do not sell, rent, or share your personal information with third parties for marketing purposes. Your data is used solely to enhance your experience with Cheveux LLC and to maintain our commitment to quality service.

3. Cookies

Our website uses cookies—small data files stored on your device—to make your browsing experience better. Cookies help us remember your preferences, track site performance and deliver tailored content, such as personalized product suggestions. For example, cookies allow us to save your cart contents or analyze which hair extensions are most popular. You can manage or disable cookies through your browser settings at any time, but note that some features of our website may not work as intended if cookies are turned off.

4. Data Security

We take your data security seriously and use industry-standard encryption and protocols to protect your personal information from unauthorized access, disclosure, or misuse. Our payment processing partners adhere to strict security standards to keep your transactions safe. However, please understand that no online data transmission can be guaranteed to be 100% secure. We’re constantly monitoring and updating our security practices to safeguard your information as effectively as possible.

5. Your Rights

You have full control over your personal information. Under applicable data protection laws, you have the right to:

• Access the data we hold about you to see what information we’ve collected
• Correct or update your details if anything is inaccurate
• Request the deletion of your data from our systems
• Opt out of marketing communications at any time

To exercise any of these rights, please reach out to us at info@mycheveux.com or call (+1) 470-666-8989. We’ll respond promptly to assist you and ensure your preferences are respected.

6. Changes to this Policy

As our business grows and technology evolves, we may update this Privacy Policy to reflect changes in our practices or legal requirements. Any updates will be posted on this page and we encourage you to check back periodically to stay informed. By continuing to use our website after changes are made, you agree to the updated policy.

We’re here to help! Contact us at info@mycheveux.com or (+1) 470-666-8989. Our address is 11 Harmony Grove Pkwy, Acworth, GA 30101, USA.