Refund & Exchange Policy

At Cheveux LLC, we’re passionate about delivering premium, hygienically handled human hair extensions, wigs, lace closures and frontals that help you shine. Due to hygiene and safety concerns, all sales are final. We want you to feel confident in your purchase, so we’ve outlined our exchange policy below to address any issues with incorrect or defective products. Our goal is to ensure you’re completely satisfied with the quality and craftsmanship of our beauty products.

1. Exchange Eligibility

We stand behind the quality of our products and if you receive an item that’s incorrect, defective, or damaged upon arrival, you may request an exchange within 48 hours of delivery. To be eligible for an exchange, your product must meet the following conditions:

• Unused and unworn, ensuring it remains in its original condition
• Unwashed, to maintain hygiene standards
• In its original packaging with all tags and labels intact
• Accompanied by proof of purchase, such as your order confirmation or receipt

Please note that we cannot accept exchanges for reasons such as changing your mind, dissatisfaction with color or texture due to personal preference, or items that have been worn, altered, or damaged after delivery. Our strict hygiene standards are in place to protect all customers and ensure the integrity of our premium hair products.

2. Exchange Process

If you need to exchange a product, we’ve made the process straightforward. Follow these steps:

1. Contact our friendly support team at info@mycheveux.com or call (+1) 470-666-8989 within 48 hours of receiving your order.
2. Provide your order number, clear photos of the product showing the issue and a brief explanation of what’s wrong (e.g., incorrect item or damage).
3. Our team will review your request and provide instructions for returning the product for inspection.

If your exchange is approved, we’ll send you the same product or one of equal value, depending on availability. You’ll be responsible for return shipping costs unless we sent the wrong item or it arrived defective. We’ll work with you to resolve the issue quickly and ensure you receive a product that meets our high standards.

3. Strict No Refund Policy

Due to the personal and hygienic nature of our human hair extensions, wigs and beauty products, Cheveux LLC does not offer monetary refunds under any circumstances. Our exchange-only policy is designed to maintain strict hygiene and safety standards, ensuring every customer receives pristine, high-quality products. We appreciate your understanding as we prioritize the health and satisfaction of our community.

4. Changes to Policy

We may update this Refund & Exchange Policy periodically to reflect changes in our business practices or industry standards. Any updates will be posted on this page and we encourage you to review it before making a purchase to stay informed about our latest policies. Your continued shopping with us after changes are posted indicates your agreement to the updated terms.

We’re here to support you! Contact us at info@mycheveux.com or (+1) 470-666-8989. Our address is Cheveux LLC, 11 Harmony Grove Pkwy, Acworth, GA 30101, USA.