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TERMS & CONDITIONS

Welcome to Cheveux LLC, your premier destination for high-quality human hair extensions, wigs, lace closures, frontals and an array of luxurious beauty products designed to elevate your style. We’re thrilled to have you here and are committed to providing an exceptional shopping experience. By accessing our website or purchasing from us, you agree to follow these Terms & Conditions. Please take a few moments to read through them to understand our policies and your responsibilities as a valued customer.

1. About Our Products

At Cheveux LLC, we specialize in offering premium human hair extensions, wigs, lace closures, frontals and related beauty products crafted with meticulous attention to quality and detail. Our goal is to help you achieve your desired look with confidence, whether you’re seeking extra length, volume, or a flawless finish. While we strive to display our products as accurately as possible, actual colors, textures, or appearances may vary. This may occur due to differences in screen displays, lighting, or natural variations in hair batches. Please note that all product images, descriptions, and content on our website are solely the property of Cheveux LLC. Unauthorized use, reproduction, or distribution of our content is strictly prohibited to protect our brand’s integrity and intellectual property.

2. Orders & Payment

Placing an order with Cheveux LLC is simple, but we want to ensure a smooth process for everyone. All orders are subject to product availability. Once you place your order, you’ll receive an email confirmation summarizing your selected items. Payment must be completed at checkout using our accepted payment methods, which may include credit/debit cards, PayPal, or other secure gateways provided on our website. We encourage you to review your selected items, shipping address and payment details before finalizing your order. Once confirmed, your order will begin processing and cannot be modified or canceled. By placing an order, you agree to pay the full price as listed, including any applicable taxes or fees. Your payment ensures that we can prepare and deliver your products promptly.

3. Pricing & Taxes

All prices on our website are listed in USD (United States Dollars) and include applicable taxes unless otherwise noted. While we strive to ensure pricing accuracy, occasional errors may occur. In such cases, Cheveux LLC reserves the right to correct any errors and adjust the price accordingly. You will be notified if this impacts your order. Please note that pricing may change at any time without prior notice. Discounts, sales, or promotional offers may be subject to specific terms and availability. Our pricing reflects the premium quality of our human hair extensions and beauty products, ensuring you receive exceptional value for your investment. If you have questions about pricing or taxes, feel free to contact our support team for clarification.

4. Shipping & Delivery

Our goal is to ensure you receive your Cheveux LLC products as quickly and safely as possible. Orders are typically processed and dispatched within 2–5 business days from our facility. Delivery times range from 7–15 days, depending on your location and the shipping method you choose at checkout. We collaborate with trusted carriers to ensure timely and secure delivery. However, please note that Cheveux LLC is not responsible for delays outside our control, such as natural disasters, customs processing, or public holidays. While we’ll keep you informed via email about your delivery status, delays may occur in rare cases caused by third-party couriers. Our team is here to assist if you have any concerns about your order’s delivery status.

5. Website Use & Conduct

At Cheveux LLC, we are dedicated to maintaining a safe and secure space for you to explore our premium hair products. To maintain this environment, we ask that you use mycheveux.com for lawful purposes only. Any attempts to access our systems without authorization, misuse intellectual property, or disrupt website functionality are strictly prohibited. By using our website, you agree not to engage in harmful, abusive, or unlawful behavior to protect our customers and business. We’re committed to providing a safe and enjoyable online experience for everyone.

6. Intellectual Property Rights

Content on our website—including product images, our brand name, logos, trademarks, text and design layouts—is protected by intellectual property rights owned by Cheveux LLC. You may not reproduce, copy, distribute, or display any part of our content without our prior written permission. This helps us maintain the integrity of our brand and the effort we put into creating high-quality content for our customers. Copying our materials for resale, modification, or redistribution is strictly prohibited and may result in legal consequences. If you’re interested in using our content for legitimate purposes, please contact us to discuss authorization.

7. Disclaimer & Limitation of Liability

Our products are crafted with the highest standards of quality and care to ensure your satisfaction. However, while we strive for accuracy, Cheveux LLC makes no guarantees that all information, descriptions, or product images on our website are completely error-free. Our products are intended merely for individual beauty use, and we disclaim liability for any misuse or unexpected results. Customers should use their discretion when purchasing and using our beauty products. Your understanding helps us maintain a fair and transparent shopping environment.

8. Changes to Terms

To keep our policies up-to-date with our evolving business and industry standards, Cheveux LLC may revise these terms at any time without prior notice. Updates or modifications will be posted on this page, and you acknowledge that it is your responsibility to review our Terms & Conditions periodically. By continuing to use our website, you agree to the updated terms and any changes we implement. This ensures that we maintain transparency and clarity in how we operate, helping us provide an ongoing superior shopping experience for our valued customers.

Got questions or need assistance? We’re here for you! Contact us at info@mycheveux.com or call (+1) 470-668-8989.
Our address is 11 Harmony Grove Pkwy, Acworth, GA 30101, USA.